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Felix Mejia has a robust background in call center management and operations, currently serving as the Reservations & AM Rewards Call Center Senior Manager at Aeromexico since August 2021. Prior to this role, Felix Mejia spent a decade at Volaris, where responsibilities included Head of Call Center, Call Center Specialist, and Call Center Analyst, showcasing a steady progression of expertise. Felix Mejia holds an education from Instituto Politécnico Nacional, further enhancing a solid foundation for a career in customer service and call center management.