Shantel Ball has extensive experience in training and instructional design, currently serving as Manager of Training at Advia Credit Union since March 2018. Prior roles include Quality Training/Instructional Design Supervisor and Quality Trainer at PCI Pharma Services from January 2016 to March 2018, as well as Training Specialist and Compliance Associate at Mylan from August 2012 to January 2016. Educational qualifications include a Bachelor's Degree in Secondary Education and Teaching from Rockford University, an Associate's Degree in Arts from Rock Valley College, and a Master of Education (M.Ed.) in Instructional Design and Technology from the American College of Education.