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Lessie "Nicole" Brown possesses extensive experience in customer service and administrative roles across various healthcare settings. Currently serving as a Remote CSR at Accenture/BCForward since February 2021, responsibilities include assisting with unemployment claims for Kansas citizens. Previous positions include Front Office Coordinator at Advanced Urology and Remote CSR roles at Pearl Interactive Network Inc. and Teleperformance, where skills in call handling, data entry, and customer support were developed. Prior experience also encompasses patient scheduling coordination at Georgia Urology and patient services coordination at PT Solutions Physical Therapy, complemented by a background in administrative operations from Allied Barton Security. Lessie Brown holds multiple degrees in Health Information Technology and Medical Assisting from Gwinnett Technical College and Georgia Medical Institute.