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Michael Dugan has worked in the customer service industry since 2003. Michael began their career as Lead Tech at Corbett Technology Solutions, Inc. (CTSI). In 2020, they joined ASCC Inc. as Director of Customer Service and also began working as a Customer Service Specialist at Vintage Services.

Michael Dugan attended Lincoln Tech from 1998 to 2000, where they studied Automobile/Automotive Mechanics Technology/Technician.