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Malcolm Alderton entered the Jewelry Industry as an apprentice watchmaker in 1963, purchasing his own retail jewelry store in 1973, which he owned until 1988. ARMS was established in 1983 after Malcolm realized that he - like all other retailers - needed help to gain total control of his business in order to improve profitability. Consequently, he designed specifications for a software package that supported the just-in-time principle of stock management. Since then, Malcolm has continued to apply his business management experiences to software development ideas, leading to and maintaining ARMS’ position as the world’s premier software package for the business development of Jewelry Stores. ARMS continues to grow and develop and now extensively markets Business Development Systems to the jewelry industry in the USA, Canada, Caribbean, Australia, New Zealand, Hong Kong, Singapore, London, Malaysia, and the Bahamas.

For the past three decades, as a Business Development Consultant and Educator, Malcolm has advised owners of hundreds of quality jewelry stores on business development issues relating to stock, staff, cash flow, expansion, and multi-generations working together. Since 1989 Malcolm has also lectured regularly at various business workshops, conferences, jewelry industry meetings, and ARMS Business Development Congresses and Courses. Malcolm is results-driven. He gives ARMS clients the focus, clarity, and inspiration they need to develop their businesses and enhance their quality of life and that of their families and the staff they employ.