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Edward Hanzel is an experienced IT professional and author currently serving as the IT Manager - Help Desk at Advanced Diabetes Supply since September 2024. Edward has a diverse background in technical support and management, including roles as Technical Support Manager at ChiroTouch and Virtual IT Manager at centrexIT. As the owner and founder of a Job Search App, Edward developed a SaaS CRM application to aid job seekers. Additionally, Edward has held positions in service desk management and pre-sales engineering at companies such as Navigate BioPharma Services, Genoptix, and Illumina, effectively overseeing technical support teams and managing ServiceNow systems. Edward is also the author of the Amazon Found series, showcasing a creative side alongside a strong technical career.