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Kerol Bell has a strong background in operations management, with experience at Advanced Call Center Technologies, LLC and Contax360 BPO Solutions, Inc. Kerol holds a Bachelor of Science in Clinical Laboratory Science/Medical Technology/Technologist from Northern Caribbean University. At Advanced Call Center Technologies, LLC, Kerol has held various roles such as Operations Manager, Senior Operations Manager, Director of Operations, and currently serves as the Senior Director of Operations. Kerol's responsibilities involve overseeing operations, leading teams, implementing strategies for growth and profitability, and driving business success through process improvement and innovation.