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Delphine Nicolet currently serves as the Responsable du service Support et Exploitation du SI at Groupe ADSN since April 2018. Prior to this role, Delphine held several positions at SFR NUMERICABLE from 2013 to March 2018 as Responsable de projets Informatique & Télécom, where responsibilities included project management, client assistance, and digitalization of customer relations. Delphine also managed the SVI & Outils team at SFR Service Client from 2009 to 2013, overseeing the Intelligent Voice Server's functionality. Previous experiences include management roles at Neuf Télécom and AOL, focusing on telecom architecture and customer service infrastructure. Delphine began the career at Ericsson, contributing expertise in technical validation and training related to switch products. Educational background includes an engineering degree from ENSEEIHT specializing in electrotechnics, automation, and signal processing.