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Telemaco Junior is an experienced customer service specialist currently working at TOMIA since January 2019, with a previous role at Telarix as a Client Services PSA from June 2010 to April 2022, where support for the iXTools application and management of trouble-tickets were key responsibilities. Prior to this, Telemaco served as a Test Analyst at Dell from February 2005 to May 2010, leading testing efforts, and held the position of Systems Analyst at Meta IT from 1996 to 2004. Telemaco also worked as a Developer at Dana from 1992 to 1995. Academic qualifications include a Bachelor's degree in Business Administration with a focus on Systems Analysis from Pontifícia Universidade Católica do Rio Grande do Sul, completed in 1995, and additional training at Sisnema in 2011.