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Mili Kapoor is an experienced Customer Success Leader currently leading the Digital Media team for Adobe in the Asia Pacific region since November 2017. Responsibilities include fostering product specialization, ensuring customer success through renewals and growth, and advocating for best practices within the Adobe ecosystem. Mili has held prior positions, including Sr. Manager Customer Success and Customer Success Manager at Adobe, where management of client relationships and driving solution adoption were key duties. Previous roles include Sr. Manager Customer Success at CampusEAI, where team leadership and retention strategies were paramount, and Sr. Manager Client Servicing at Streamz International, focusing on client acquisition and service delivery excellence. Early career experiences include a Sr. Disputes Analyst position at American Express, emphasizing analytical skills and customer service. Mili holds a Bachelor's Degree in Commerce and Business Studies from Delhi University.