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Lauren Gardner, MBA, CSM, has extensive experience at Adobe, serving in various roles since July 2007, including Technical Account Manager, Engineering Program Manager, and Senior Program Manager, primarily focused on enhancing customer experience and engagement. Achievements include leading impactful programs that streamline customer interactions, improve productivity for customer-facing agents, and consolidate customer insights. Lauren is skilled in advanced technologies like JIRA, SQL Server, and Hadoop, and has a strong academic background, holding multiple degrees including an Executive MBA from Cornell Johnson Graduate School of Management and a Master of Business Administration from Queen's University. Additionally, certifications in project management and customer support further enhance Lauren's professional profile.