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Leena Francis is a Customer Service Specialist at Abu Dhabi National Insurance Company (ADNIC) since January 2014, specializing in KYC verification processes and overseeing a team of 5-8 members. Responsibilities include publishing weekly dashboard reports, training team members, and coordinating with specific teams and IT for document uploads. Prior experience includes a role at Infosys BPM from July 2005 to March 2009, assisting British clients in the British Telecom Process, contributing to the introduction of a new broadband process, managing daily staffing, and reviewing team performance. Leena holds a Master's degree in Business/Commerce from Poona College Of Arts Science & Commerce, completed in 2004.