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Susan Evans has over 15 years of work experience in the insurance industry. Susan began their career at Admiral Group plc as the Bodily Injury Controller from October 2002 to October 2004. Susan then joined Admiral Insurance Group (a Berkley Company) as the Head of Counter Fraud in October 2004, where they were responsible for leading the Group's fraud strategy and direction in claims and internal fraud. Additionally, they served as a member of the Data Security & Fraud Committee for the Group and oversaw fraud reviews for international operations.

Susan Evans obtained an LLB Hons degree in Law from Cardiff University / Prifysgol Caerdydd. However, no specific start or end years were mentioned for their education at this institution.