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Phillip Allen is a Helpdesk Analyst at Adept Solutions. Phillip has previously worked as a Desktop Support Analyst at NYU Langone Medical Center from February 2015 to July 2016. At NYU Langone, Phillip was responsible for using the Front Range ticketing system to evaluate and update task, incidents and requests. Phillip also troubleshot WYSE thin and thick clients as per company standards, installed and troubleshot Dell Desktop PC's, and troubleshot HP printer issues. In addition, Phillip provided mobile device consultation/troubleshooting, used Active Directory to create update and extend users in directory, troubleshot Exchange server and outlook, and accurately reported outages and escalation steps to resolve issues.

Phillip Allen completed high school at Rusea's High School. Phillip then pursued a field in software design and development at the Caribbean Institute of Technology.