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Dilum De Silva is an experienced professional in the technology and client support sectors, currently serving as the Manager of Partner Implementation Services at Addepar since July 2017, following roles as Senior Client Success Manager and Senior Client Support Analyst. With a strong background in technical support and implementation, Dilum has consistently focused on enhancing client experiences and resolving complex issues across various software platforms. Previous roles include Technical Support Consultant at Spot Business Systems and Senior Support Consultant at Programus Lanka (PVT) Ltd, where Dilum managed technical teams and facilitated project implementations. Academically, Dilum holds a Master’s Degree in Management Information Systems, an MBA from Cardiff Metropolitan University, and a Bachelor's Degree from University College Dublin, alongside several certifications in project management.