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Dawn Andrews has extensive work experience in the healthcare industry, specifically in revenue cycle management and operations management. Dawn is currently serving as the Director of Revenue Cycle Management at AdaptHealth, a premier home medical equipment company. Prior to this, they held various roles at Apria Healthcare, including Florida Gulf Market Revenue Manager, Area Customer Service Manager, Operations Project Manager - Process Improvement, and Customer Care Center Billing Department Manager. Dawn also worked as an Operations Manager at Wellmark Blue Cross Blue Shield of Iowa and CIGNA Healthcare, where they held positions such as Customer Service Manager and Customer Service Associate. Overall, Dawn has over 27 years of experience in healthcare operations, customer service, and process improvement.

Dawn Andrews attended Missouri Western State University from 1987 to 1988, where they pursued General Studies. Dawn also obtained a high school diploma from Central High School. In terms of certifications, they have completed the Customer Operations Performance Centre (COPC) program offered by COPC Inc. in 2017. Additionally, they have certifications in Greenbelt (Rapid Process Improvement) and Six Sigma, although the institutions and dates are unspecified.