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Shawati Jainudin is a skilled Service Desk Analyst currently employed at Adaptavist since May 2023, with a prior role as an Associate Service Desk Analyst. Experience includes serving as an Application Engineer at Hitachi eBworx from January 2022 to February 2023, and an Internship Trainee at Pristine Era SDN BHD in late 2020. Previous positions encompass roles as a Cashier at U-tea and a Sales Promoter at Parkson Group, with early career experiences as a Server at Marrybrown Sdn Bhd and a Fast Food Cashier at Pezzo Pizza. Shawati holds a Bachelor's degree in Computer Science (Network & Security) from Universiti Teknologi Malaysia, completed in September 2021, and attended Labuan Matriculation College prior to university.