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Kelly Krug has extensive work experience in various roles and industries. Kelly began their career as a Marketing Manager at Turner Construction in 2004 and worked there until 2006. Kelly then joined The Hartford and held multiple positions, including Communications Consultant, Digital Specialist, Assistant Director of Digital Marketing, and Assistant Director of Integrated Marketing. In 2016, Kelly joined Cronin as a Copywriter, and later became a Senior Copywriter. Since 2019, they have been working as a Director of Creative Strategy at Adams & Knight.

Kelly Krug has a Bachelor of Arts degree in English from James Madison University. They also attended the Massachusetts College of Art and Design, although the degree and field of study are unspecified. In addition, Kelly obtained a certification in "Design Kit: The Course for Human-Centered Design" from IDEO.org in July 2018.