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Shanna Ferguson is a Customer Enablement Representative at Acuity Insights, with previous experience as a Set Dresser for Is You Productions Inc. and CFK Productions Inc., where responsibilities included maintaining set visuals and ensuring safety. Prior to this, Shanna worked at TELUS as a Help Desk Specialist for seven years, demonstrating strong communication, problem-solving, and organizational skills in a fast-paced environment. Shanna also has a background in customer loyalty and retention from a previous position at TELUS International. Educational credentials include a Master Program Diploma from the School of Professional Makeup and studies in Fine Arts at the Alberta University of the Arts.