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Zelda Hernandez has worked in customer service roles since 2016. Zelda started as a Print and Shipping Specialist and Notary Public at The UPS Store in 2016. In 2019, they moved to oVertone Color LLC as an Inbox Manager. In 2021, they joined Grommet as a Customer Service Specialist, and in 2022 they began working as a Customer Support Analyst for Actionstep.

Zelda Hernandez earned an Associate of Arts and Sciences (AAS) in Animation from Pima Community College in 2018.