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Lisa McGilvray is an experienced professional in IT service management and leadership, currently serving as a Product Owner at Actica Consulting since March 2023. Previously, Lisa held various managerial roles at Fujitsu UK from November 2011 to May 2023, including ATLAS Service Director and Team Leader for Major Incident Management, where responsibilities encompassed overseeing high-severity incidents, implementing service management functions, and leading the service team setup for Defence contracts. Lisa's extensive career at Fujitsu and earlier work at ICL Fujitsu reflects strong expertise in incident management, crisis management, team coordination, and ITIL best practices across multiple domains and high-volume user environments.