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Scott Wallace has a diverse work experience spanning over several positions and industries. Scott began their career as an Account Manager at Garingdell Systems Limited in 1998. Scott then moved on to Techland Systems International Ltd in 2000, where they worked as a Business Development Manager, selling a range of solutions to various organizations. In 2012, Scott joined Total Recall (UK) Ltd as a Business Account Director, providing strategic solutions for client data fragmentation. Since 2014, they have been with Act-On Software, Inc., holding positions such as Customer Success Manager and Manager Technical Support, before transitioning to more senior roles such as Senior Manager, Technical Support, and Senior Manager, Customer Success. Scott's most recent position is Director, Customer Success at Act-On Software, Inc.

Scott Wallace earned a Bachelor's Degree in Business Information Technology from Solent University in the years 1994-1998. In terms of additional certifications, Scott obtained several certifications in various areas including mental agility, innovative customer service techniques, critical thinking, customer service skills, emotional intelligence, managerial skills, coaching, managing organizational change, adaptability, managing experts, high performers, high potentials, virtual teams, leading at a distance, and advanced Google Analytics and Google Tag Manager fundamentals.