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Paul Whelan is an experienced Knowledgebase Specialist at Act-On Software, Inc. since December 2022, with a rich background in technical documentation and user assistance management. Whelan served as User Assistance Manager at IDBS from November 2016 to November 2022, leading a combined Technical Authors and UX team. Previous roles include Technical Author Team Lead and Lead Technical Author at TDB Fusion Ltd, and Technical Author at various companies including Moogsoft and SintecMedia, where responsibilities ranged from creating software training materials to managing documentation for digital TV broadcast systems. Early career includes roles at PNI Digital Media Ltd, PRISYMID, Signal Computing, Sopheon, and Micromuse, focusing on technical writing and documentation management. Whelan holds a B Eng in Electrical Engineering from the University of Southampton.