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Ulisses Soares is a seasoned IT professional with extensive experience in Site Reliability Engineering and support operations. Currently serving as an SRE at act digital since April 2023, Ulisses previously held the position of Senior Software Engineer at NTT DATA Europe & LATAM, contributing to the implementation of SRE practices for Rede D'or. Career highlights include roles at Proxxi Tecnologia, focusing on APM tools for Bradesco, and as an Operations Analyst at Certisign's Data Center, managing various operating systems and server tools. Prior positions included responsibilities in IT infrastructure at Citilab Diagnósticos, support management at Ouro Verde, and technical support roles at Spassu Tecnologia and Sonda Procwork, all of which emphasized proficiency in software and telecommunications systems. Ulisses holds a Bachelor's degree in Information Systems from FEUC, completed in 2008.