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Natalia Valencia-Brown is a Quality Assurance Analyst at ACORN INSURANCE AND FINANCIAL SERVICES LIMITED since February 2020, where responsibilities include ensuring compliance with laws and conducting process improvement strategies. Previously, Natalia served as a Customer Service Representative, achieving Level III metrics and demonstrating excellence in customer interactions. Prior experience includes a role as Senior Translator and Editor at V&M America Consulting, where quality assurance processes were upheld, and as Communications Coordinator for the International Congress of Disarmament, Demobilisation and Reintegration, focusing on marketing and press materials. Early career experience includes a position at Microsoft as Coordinadora de Microsoft Solidario. Natalia holds a law degree from Universidad de Caldas and a Proof Reading and Copy Editing Certification from the Centre of Excellence.