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Bill leads the Business Capabilities Office, whose Product, Information Management & Analytics and Strategy, Planning & Execution groups provide shared services support to Business Insurance. Since joining Travelers in 2005 in Personal Insurance Product Management, Bill has successfully led business efforts across several areas that have made significant contributions to creating value for customers. For two years, he led the Personal Lines Business Center in Syracuse, New York, and in 2010 he returned to Hartford to establish and lead the PI Platform Office with responsibility for strategy and execution of the PI business platforms. Additionally, Bill has held key leadership roles at the Enterprise level across Operations and Digital. Bill holds a bachelor's degree from California State University at Fullerton and a J.D. from Whittier Law School, magna cum laude.