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Stephen Brown is a seasoned IT professional with extensive experience in Citrix environments. Currently serving as a Senior Infrastructure Support Engineer at Acora since June 2021, Stephen has previously held significant roles including Technical Specialist at HCL Great Britain Limited and Senior Citrix Analyst positions at Agilisys and the City of London. Expertise includes managing complex Citrix XenApp environments, providing 3rd line support, and overseeing server installation and monitoring while supporting thousands of users. Educational qualifications encompass Citrix Certified Administrator and Enterprise Administrator, along with Microsoft Certified Systems Engineer credentials.