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Richard Levy currently serves as the Operational Delivery Manager at Acora, where responsibilities include overseeing an offshore service desk, managing out of hours support, and handling P&L along with resource and project management for a mixed team of over 80 IT engineers. Prior to this role, Richard worked as the Project & Support Resourcing Manager at Acora and held positions at Restore Technology, Our Tech Team, Eurobase International, Tri-Line Network Telephony Ltd, Relocom Limited, and On-Call Communications Ltd, accumulating a diverse range of experience in IT infrastructure, business development, account management, and technical support. Key achievements include the implementation of SLAs and KPIs and significant improvements to company social media engagement and website usability. Richard's educational background includes studies at Havering Sixth Form College and Emerson Park.