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Carmen Tolbert is an experienced professional in customer support and client relationship management, currently serving as a Client Relationship Specialist at Aclara since May 2019, where previous roles included Supervisor of Customer Experience, Technical Support Engineer, Customer Advocate, and Customer Support Associate. Prior experience includes managing customer support at Adwerx, and providing excellent service at Blue Cross Blue Shield of NC as a Customer Service Professional and Knowledge Transfer Professional. Carmen's career began in education as a Lead Preschool Teacher at The Goddard School and includes various roles in customer relations and support at HMSA, Homesite Insurance, The General®, Allstate, Summit Academy Charter School, and White Hat Management. Carmen holds an Associate's degree in Business Administration from Baker College of Flint.