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Captain Dinesh Menon currently serves as the Director of Claims at Acko, overseeing the management of insurance claims for large appliances and mobile phones while ensuring regulatory compliance and procedural efficiency. With over a decade of experience at TVS Electronics, Dinesh held various leadership positions, including Service Delivery Head DGM, where responsibilities included managing program managers and optimizing service delivery performance. Prior roles encompass accountability for key account management with major brands, directing complex repair factory operations, and a foundational career in the Indian Army as a Captain, where Dinesh led diverse teams in challenging environments. Dinesh holds a PG Certificate in Business Administration from the Management Development Institute, an MBA in HR from Indira Gandhi National Open University, a Bachelor's degree in Mathematics, and is currently pursuing a Certificate Course in Finance at the Indian Institute of Management, Indore.