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The Quality Assurance Team at Tenacity Financial Services (Pty) Ltd is responsible for implementing and overseeing rigorous testing protocols to ensure the integrity, functionality, and compliance of credit programmes. By analyzing processes, identifying potential risks, and conducting thorough assessments, the team enhances service quality and supports the overall goal of delivering exceptional retail credit solutions. They also play a vital role in training and development, ensuring that all team members are equipped with the necessary skills to maintain high standards of performance.