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Tina McManus is a seasoned professional with extensive experience in leading strategic initiatives within the disability services sector. Currently, as Chief Customer and Practice Officer at Achieve Australia since April 2020, Tina drives customer service philosophy and oversees the implementation of operational policies that ensure safe, quality services for individuals with disabilities. Previously, as General Manager of Quality & Practice Leadership, Tina provided expert guidance on clinical governance and quality management. Tina's prior roles include serving as Director of Disability Operations at The Benevolent Society, Senior Business Manager at Cerebral Palsy Alliance, and Operations Manager at Uniting, showcasing a robust background in operational leadership and continuous improvement in disability services.