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Márcio Pereira is an experienced technical analyst currently employed at CRM PipeRun since May 2023, with previous roles at prominent companies such as SAP, HCL Technologies, John Deere, and Stefanini IT Solutions. At SAP, Márcio specialized in resolving complex customer issues within the SAP SuccessFactors suite, providing advanced troubleshooting, feedback for service improvement, and managing critical customer communications. At HCL Technologies, Márcio served as a Shift Lead and Senior Service Desk Bilingual Analyst, focusing on training staff and enhancing service operations. Earlier experience includes providing deskside support at John Deere and remote assistance at Stefanini. Márcio holds a Bachelor of Technology in Process Management and is pursuing a degree in Computer Science, along with certifications in English and Spanish.