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Daryl Hood is a seasoned professional in service management with extensive experience at Accruent since August 2019, currently serving as Sr Manager - Service Management Lead, where responsibilities include leading the Incident, Problem, and Change Management teams and processes. Previously, Daryl held various roles at Accruent, including Manager - Incident and Problem Management and Major Incident & Problem Manager. Prior experience includes roles at DWP Digital and Hewlett Packard, where Daryl focused on problem management, overseeing root cause analysis, and managing technical support teams. Daryl's educational background includes A Levels in Information Technology and Physical Education from Cramlington High School - Sixth Form.