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Adriana Dias is a seasoned professional with extensive experience in operations, customer care, and sales within the technology sector. Currently serving as a Senior Operations Specialist at Accruent since February 2022, Adriana focuses on marketing operations, lead processing, and metrics reporting while ensuring best practices in campaign management. Previous roles include Customer Care Specialist at OSIsoft, where Adriana managed client engagement and order processing, and Sales Account Executive at addesk, responsible for business development and lead generation. Educational qualifications include an Executive MBA in Quality Management in Information Technology from Universidade Anhembi Morumbi and a Master’s in Geographic Information Science from Universidade Nova de Lisboa. Adriana's background demonstrates a strong commitment to operational excellence and client satisfaction throughout a diverse career.