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Nicola Smith is an experienced professional with a diverse background in operational excellence, health and safety leadership, and sales management. Currently serving as the Operational Excellence & H&S Leader at BW Labeling since February 2016, Nicola has held multiple roles there, including H&S Leader and Internal Sales Manager. Prior experience includes positions at Harland Machine Systems, where responsibilities spanned from Export Sales Executive to HR Officer, and DPD, where Nicola managed day-to-day depot operations. Additionally, Nicola worked as a Caseworker at the Crown Prosecution Service. Educational credentials include multiple Lean Six Sigma certifications, NEBOSH qualifications, and a degree from The Open University.