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Amanda Raquel da Silva dos Santos has extensive experience in operations and technical support, currently serving as an Analista de Operações Pleno at Accesstage since April 2018, where previous roles included Analista de Operações Junior and Assistente de Operações Junior. From January 2009 to January 2018, Amanda held various positions at OpenText, culminating in the role of Analista de Suporte Técnico Pleno, where responsibilities included first-level technical support for corporate clients, problem diagnosis, and proactive customer communication. Amanda’s earlier experience includes a role at Unidade Básica de Saúde - Capão Redondo as an Atendimento ao Cliente from July 2007 to October 2008. Amanda holds a degree in Computer Science from Universidade Paulista, specializing in Information Technology.