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Obinna Nwafor is an experienced Query and Resolution Officer at Access Bank Plc, leading a team since April 2019, where responsibilities include maintaining business relations with various payment teams and ensuring timely responses to customer enquiries and complaints related to card transactions. Previously, Obinna served as a Customer Service Specialist at Access Bank and Diamond Bank Plc, excelling in high-volume call center environments and achieving a high rate of First Contact Resolution. Obinna holds a Bachelor of Business Management from Institut Superieur de Communication et de Gestion and a Higher National Diploma in Business Administration and Management from Federal Polytechnic Oko Anambra.