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Suhita Bose Mondal has been employed at Accenture since March 2016 as an Analyst and has concurrently worked at IFB Industries Ltd since March 2010, holding the position of Branch Coordinator in the Service Department. In this role, Suhita handles Administrative Customer Relationship Management (CRM) and manages escalated communications from service franchisees and service executives. Additionally, Suhita supports the service department by coordinating with IFB service franchisees through phone and email and has contributed to managing customer databases within the CRM system for the past three years.