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Muhammad Shoaib Sadiq is a quality assurance professional with experience in monitoring and improving call center performance. Currently serving as a Quality Assurance Executive at eZhire since April 2022, Muhammad previously held the position of Quality Assurance Advisor at ibex. Pakistan from July 2019 to April 2022, where responsibilities included monitoring call center associates, managing client relations, and analyzing call data to enhance service quality. Muhammad started the career as a Customer Support Representative, ensuring a positive and professional interaction with customers. Educational qualifications include a Bachelor of Commerce in Business Administration and Management from Govt. Degree College Boys (Gulistan e Johar) from 2016 to 2020, along with earlier studies in Business/Commerce and Science.