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Dalit Rinat currently serves as the Engineers Support Manager at Accenture, providing essential support to the Comcast engineering team while maintaining a high SLA adherence rate of over 99%. Previously, Rinat held the position of Business Analyst at Peakaya and worked at Amdocs for over a decade in various roles, including Customer Care Systems Ongoing Support Lead for EE (UK) and as a focal point for IT inquiries at T-Mobile (UK). Rinat's experience also includes leading a team to develop number portability functionality for Nextel (currently Sprint), demonstrating a strong background in customer service management and systems development.