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The IT Support and Engineering team at AccelerEd ensures the seamless operation of all technological aspects supporting UMGC's extensive online educational infrastructure. This team is responsible for providing top-tier technical support, managing and optimizing IT service desks, maintaining endpoint engineering and operations, offering specialized desktop support, and handling field support operations. Their mission is to leverage their technical expertise to enhance user experience, reduce downtime, and contribute to the success and growth of UMGC's online educational offerings.