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Ilya Bandorin is an experienced IT professional with a strong background in technology infrastructure and support. Currently serving as Service Desk Lead at Accel Club since December 2022, Ilya previously contributed to J.P. Morgan for nearly a decade, focusing on production infrastructure and end-user support across multiple countries. At Rosbank, Ilya led the Request Coordination Unit and managed Change Management processes, while also optimizing IT processes using ITIL methodologies. Prior experience includes roles at Banque Societe Generale Vostok as a Senior Expert and expert-level positions involving IT analyses and infrastructure management, alongside early career experience as a trainer at SAMAN Education and Testing Center. Ilya holds a Master's degree in Engineering and Technology from MATI - Russian State Technological University.