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Ketan Joshi currently serves as the Head of Group Service Delivery at Acacium Group, overseeing Group Infrastructure and Service Desk teams across the UK and Ireland, supporting 2000 users. Joshi has a strong background in IT service management, with previous roles including Group Head of Event Scheduling at Computacenter and extensive experience at Accenture, where responsibilities included managing a team to deliver operational services, strategy for IT asset management, and financial management for a significant budget. Education includes a BSc in Mathematics & Statistics with Management from Brunel University London.