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Lufuno Mbulungeni is an experienced Executive Information Officer at Absa Group, overseeing CRM platform management and integration across various business units since July 2018. Key responsibilities include the administration of the Salesforce CRM platform, leading data integration efforts to create a unified customer view, and driving innovations in data analytics with a focus on artificial intelligence. Lufuno's prior roles include Senior BI Consultant and Business Intelligence Consultant, where expertise in data migration, business intelligence solutions, and ETL processes was developed. Lufuno holds a National Diploma in IT from Durban University of Technology.