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Steven Smart is an experienced User Research Lead at abrdn since March 2023, focusing on creating and optimizing digital experiences as part of a collaborative UX and UI team. Prior to this role, Steven served as a Senior User Experience Designer at Royal London from January 2017 to March 2023, where responsibilities included redesigning the adviser website and overseeing the user experience from discovery to post-launch evaluation. Earlier experience includes significant roles at Edrington as a Senior UX Architect and Digital Lead, along with positions as a Business System Analyst at Highland Distillers Ltd and a Systems Developer at Ethicon, starting the career as a Junior Programmer at John Menzies Plc. Throughout the career, Steven has demonstrated expertise in user experience design, research methodology, and digital transformation projects.