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Adelaida Nobles is an accomplished customer experience professional with extensive experience in building and managing customer support teams. Currently serving as Customer Experience Manager at ABRA since December 2017, Adelaida has successfully expanded the customer service team from 5 to 100 members and established operational models and quality assurance processes to enhance customer satisfaction. Prior experience includes a role as Product Operations Specialist at Facebook, where Adelaida improved user engagement and product health, and a position at Google as Product Support Lead for Google Glass and Liftware, providing exceptional support and collaborating with engineering teams. Earlier experience at Comcast involved managing a large team of virtual agents and providing technical support, demonstrating strong leadership and customer service skills. Adelaida holds a diploma from Live Oak High School and further education from Gavilan College.