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Johovany Umanzor is a seasoned professional with extensive experience in operations and customer service, currently serving as an Operations Analyst - Special Handling at Above Lending since January 2022. Responsibilities include timely and accurate credit reporting and resolving credit disputes using eOscar. Umanzor previously held roles at Above Lending as Operations Team Lead, supervising a team of eight customer care agents, and as Loan Processor, assisting clients with their loan applications. Prior experience at JPMorgan Chase & Co. includes positions such as Executive Office Specialist III, Fraud Specialist, and Senior Specialist II, focusing on client complaints, fraud mitigation, and technical support. Umanzor began a foundational education in Backend, SQL, and DevOps with Python at Nucamp Coding Bootcamp in December 2023.