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Shreya Ramesh serves as the Manager of Product and Support Services at ABLSoft, Inc., where responsibilities include leading the product services team and managing customer-facing processes since March 2019. Prior to this role, Shreya worked at Upwork from January 2018 to March 2019, progressing from a Product and Quality Specialist to a Customer Service Manager, while developing crucial relationships and ownership of customer initiatives. Shreya's earlier experience includes a consultancy position at Ciber India, where significant efficiencies were achieved through automation for multinational clients. Shreya holds a Professional Certification in Software Engineering and Quality from UCSC Silicon Valley Extension and a Bachelor of Engineering in Information Science from Visvesvaraya Technological University.