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Keaton Bock is an experienced Systems Engineer 1 at AbeTech, having transitioned from a Service Desk Technician role. Prior to this, Keaton worked at Bass Pro Shops as an IT Regional Support Technician III, where responsibilities included serving as an escalation point for support technicians and leading small to medium IT projects, with a specialization as a Mobile Device Manager (MDM) Subject Matter Expert. Keaton's career also includes a significant tenure at Cabela's, progressing from IT Regional Support Technician I to II, where duties involved mentoring junior team members, creating and maintaining Knowledge Base Articles (KBAs), and managing IT support for over 50 retail locations in the northeast US. Keaton's earlier positions include roles in customer service and inventory management.